Refund policy

We care about your purchase!  All jewellery pieces (except Final Sale Jewels) are eligible for return and a full refund of Product Price to your original payment method for up to 14 days after your item was received.  To request return, please start the Self-Serve Returns before sending item back to us.  We will refund to you once we have acknowledged receipt of your returned item.  And, :

• Please put the item back to the packaging jewellery box to be returned in original state - undamaged, unworn and unused
• Packaging jewellery boxes must be returned in original state
• Original Gems Test Certificate must be returned in original state, if applicable
• Customer provides return shipping

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, undamaged, unworn, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start the Self-Serve Returns will need to be sent to the address stated on Purchase Order of Chez Rêve Jewels in China.  Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on final sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.  We don't have Exchanges service.

Refunds
We will notify you once we’ve received and inspected your returned item, and let you know if the refund was approved and processed. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your returned item, do feel free to contact: bijouterie.lamienne@gmail.com.